The Business of English: Can I help you? part 1.

Transcript:

TAMMY: Wilson & Wilson, can I help you?

LIN: Yes, this is Lin Chan from Acme Appliances. I'd like to speak to Mr Wilson if he's available please?

TAMMY: Wound that be Mr Wilson Senior or Mr Wilson Junior?

LIN: Mr Wilson Senior.

TAMMY: I'll just see if he's available - hold the line please.
It's  a Lin Chan from Acme.

I'm sorry, Mr. Wilson's in a meeting at the moment. May I take a message?

LIN: Yes, could you ask him to phone me please. My number's 23115654.

TAMMY: I'm sorry, I didn't catch your name.

LIN: Lin Chan, Acme Appliances.

TAMMY: Let me check the number, 23115654.

LIN: That's right.

TAMMY: I'll pass that message on. Thank you.

LIN: Thanks. Bye.

LIN: Acme Appliances, Lin Chan speaking.

WILSON: This is Tom Wilson returning your call.

LIN: Ah yes, Mr Wilson. Thanks for calling back. I wanted to set up a meeting with you to discuss your requirements for next year.

WILSON: Yes, certainly. How about Thursday about two-thirty.

LIN: That would be fine.

WILSON: Okay, I look forward to seeing you then.

LIN: Thursday, 2.30. See you then. Good bye.

WILSON: Goodbye

When you use the phone we can't see the other person, so we have to listen carefully and speak clearly. Often we deal with a switchboard operator or personal assistant, but the language you use on the phone follows conventions.

"Wilson & Wilson, can I help you? Yes, this's Lin Chan from Acme Appliances.  I'd like to speak to Mr Wilson if he's available please?"

When answering the phone, a switcherboard operator will usually say the name of the company, then 'can I help you? ' or 'How can I help you?'

Or they may not say anything after the name of the company. In any case, the caller normally says their name, by saying 'this is' and their name, then the name of their company after the words 'from' or 'of ', and then who they would like to speak to.

Don't wait to be asked, but offer the information. On the phone, unless you know the other party personally, always use polite, formal language.

"Wilson & Wilson. What do you want? Lin Chan here. Put me through to Wilson. He doesn't want to speak to you. "

Mr. Wilson might not want to speak to Lin - but it's not polite to say this. Notice that Lin says she wants to speak to Mr Wilson 'if he's available.'

Credit to A+. Ref: A+

Credit note to the customer.

Credit Note

A Credit Note is a document sent by a seller to the customer or, in other words, a vendor to a purchaser, notifying that a credit has been made to their account. It notifies that a sure amount is credited to the buyer’s account. Credit note is issued for value of the goods returned by the customer, it may be less than or equal to total amount of the order. 

Suppose ABC Pvt. Ltd. sells goods worth 1,00,000 to XYZ Pvt. Ltd. however 10,000 worth of goods were found damaged due to some reason & this was notified to ABC Pvt. Ltd. at the time of actual delivery, ABC Pvt Ltd. issues a credit note for 10,000 in the name of XYZ Pvt. Ltd. Now, the latter is only required to pay 90,000. 


Few Important Characteristics

1. It is sent to inform about the credit made in the account of the buyer along with the reasons.

2. The sales return book is updated on its basis. (In case of return of goods)

3. It is usually sent by the seller if the goods are found incomplete, damaged or incorrect.

4. It shows a negative amount.


Journal Entry for Credit Note
 Creditor’s A/C Debit
   To Goods Returned A/C Credit

*Assuming credit note was sent along with goods returned.


Sample Credit Note Format

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How to create a Credit Note in MYOB Accounting

When you issue credit note to a customer, you may need to record the returned goods too. A credit note in item layout is able to track the stock movement.
This video shows how to create a credit note in item layout.

How to apply credit note and reverse credit applied in MYOB Premier

After issuing a credit note, it is important to apply the credit note to the appropriate invoice. If you have applied the credit wrongly, you may reverse the credit note by deleting it. More information can be found on www.361dc.com 

Ref: http://www.accountingcapital.com/revenues/credit-note/

How to pronounce 'the'.

Listen to the ways 'the' is pronounced.

How to pronunce the Schwa /ə/ (A T23)

The schwa /ə/ is a relaxed and easy sound. It is a short sound.

Listen /ə/      /ə/

Now you try.

Listen to these words with the schwa /ə/ in syllable 2:

      /ə/                     /ə/                  /ə/
woman            person             culture

/ˈwʊm.ən/       /ˈpɜː.sən/        /ˈkʌl.tʃər/

http://dictionary.cambridge.org/dictionary/english/woman 
http://dictionary.cambridge.org/dictionary/english/person
http://dictionary.cambridge.org/dictionary/english/culture 


 

Exercise on Schwa. Eng pronunciation.

The short vowel sound in unstressed or weak syllables is very often the sound /ə/.

Listen to the schwa /ə/ in words from the passage.
Write the schwa /ə/ where you hear it.

     
     /ə/              /ə/
woman       Mister (Mr)    Missus (Mrs)

Often          Different       formal        Custom

about          correct

Answers below

/ˈwʊm.ən/  woman noun  uk

/ˈmɪs.ɪz/   missus  noun [ S ] uk 

/ˈɒf.ən/  often adverb uk ​ 

 /ˈdɪf.ər.ənt/ different adjective uk ​

/ˈfɔː.məl/ formal adjective uk ​ 

/ˈkʌs.təm/ custom noun uk :
​ /ˈkʌs·təmz/ customs plural noun us

​

 /əˈbaʊt/ about preposition uk ​

/kəˈrekt/ correct adjective uk ​