A five- minute phone call can replace emails back and forth sometimes for several weeks - email ping pong and can be more effective.
SMS and instant messaging can be used for urgent queries.
Emails should be replied within 24 or 48 hours to be effective. You may not be able to resolve the situation straight away.
It's better to let people know where you are at rather than replying after a week. "Thanks for your inquiry. I'll look into this and get back to you within a certain time frame.'
Don't be a mirror - looking into it but never reply.
0 comments:
Post a Comment