rather than think of your boss as your boss, think of them as a difficult client - one you have to figure out how to work with if you want to get ahead, even if you’d rather not.
. Know their 'Why': Identify prime motivations.
The better you understand what your boss does, and more importantly, why, the better positioned you are to deliver results, manage expectations, and avoid lose:lose situations. Try to put yourself in their shoes and see the world, and your workplace, as they might.
What does he care about?
What keeps him up at night?
What would he love more of and what would he love less of on a daily basis?
2. Support their success: Work around their weaknesses.
There is absolutely nothing to be gained by making him look bad, going to war or facilitating his (or her) failure. If he is as bad as you think, he will likely do a pretty good job of that all by himself. Exposing his incompetence will only compound your own misery and may even damage your reputation.
One way is to help your boss focus on his natural strengths. Another is to proactively work around his weaknesses. If you know you have a boss who’s disorganized, then help him to be on top of things rather than whining about his lack of organizational skills. If you know your boss is often late to meetings, offer to kick off the next meeting for him. If he tends to change his mind frequently, or is outright forgetful, be sure to document interactions so you can refer back to them if he ever contradicts himself.
By doing what you can to help your boss succeed, you lay a solid foundation for greater success yourself.
3. Take the high road: Your “Personal Brand” is riding on it.
Keep your mind focused on top performance.
As Gandhi wrote "Be the change you want to see in the world." In this case, act like the leader you wish your boss was.
bad-mouthing him to everyone within earshot. That will ultimately say more about you than it does about your boss
follow proper procedures for registering complaints with Human Resources or with higher-level superiors, documenting each step of the way
4. Speak up: Give your boss a chance to respond.
you at least owe your boss the opportunity to respond. Don't prejudge and assume they aren't able to take feedback, or don't care how miserable you are. When you approach them with respect and with a genuine desire to make things work better, you can open the door to whole new levels of trust, collaboration and outcomes. A door that will remain permanently closed otherwise.
5. Know their preferences: Adapt to them.
The more you can match your style to your boss’s style when communicating, the more he will really hear what you’re saying.
Working with his preferences is an obvious way of managing your boss without his ever knowing it, and it’s a key leadership skill to develop regardless of the kind of boss you are working for
"Sometimes you have to go out on a limb and do something where the risks are high. But before you climb out, be sure you've managed the risks as best you can and set up a safety net should you fall."
7. Be Proactive: Do your research before jumping ship.
make sure you do your networking ahead of time to get a sense of both the environment within the team you might be moving to, and those who are creating it. Are they leaders who create an environment where people are inspired and supported to work hard, or do they incite fear about what will happen if people don't?
do your research to make sure you’re not jumping from the frying pan into the fire.
Have a coffee with whoever you know at the new company to get a sense of the culture, employee engagement, moral, and management style. Investing a few hours up front could spare you a few years of frustration.
Do everything you can to earn their trust
Author Brené Brown uses a “marble jar” metaphor to talk about trust: she says that every action someone takes showing you that they respect and care for you earns them a marble in your jar. It takes time to fill that jar all the way up and build a fully trusting relationship! But every time someone does you wrong, the marble jar empties out and you have a long ways to go to start over.
your boss on the same side of the team, tackling the problem together. It takes hard work, consistency, and candor to build trust with anyone, and especially someone who anxiously clings onto a sense of control. Talk about it with them openly and consider trust-building part of your job.
https://www.forbes.com/sites/margiewarrell/2014/01/20/6-strategies-to-hanhandldling-a-bad-boss/
https://www.bossedup.org/podcast/episode281
https://www.britishcouncil.sg/blog/handle-forgetful-boss-colleague
If the impact of your boss' forgetfulness is minor, and you and your team can work around it in some way, then this is probably the best approach.'
If you focus on the future, and ways to make your working relationship more effective, then your boss should be all ears.'
How should you remind them without offending them?
'They've probably got a million and one things on their minds and they're not being forgetful on purpose! This empathy should then inform what you say to the, and how you say it.'
'Are we still OK to talk about the marketing budget at 4 p.m.?' Giving the topic and time in tis way might also help to jog your boss's memory.' Another way he suggests is to offer frame your reminder as an offer of help. 'So, if a colleague has forgotten an important deadline you might say something like: 'How's the report coming along? Do you need my help with that?''
What are the things you should NOT say while reminding them?
You forgot to email that customer' and 'Haven't you arranged the meeting yet?' He says, 'Phrases like these don't work beacuse they focus on the person ('you') rather than the issue (arranging the meeting).
'Just because they've forgotten to email a customer, does that make them a 'forgetful person'?'
| Challenge [1, 2, 3, 4, 5] | Action | Goal |
|---|
| Forgetful | Send follow-up emails, use shared trackers. | Documentation & protection. |
| Wants to be Important | Ask for input, share credit, over-communicate. | Secure their ego, get autonomy. |
| Insecure/Micromanager | Provide updates before they ask. | Build trust, reduce hovering. |
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Working with a manager who feels undermined and is emotionally unstable requires a strategy focused on maximum visibility, extreme documentation, and proactive reassurance. The goal is to make them feel secure, which reduces their instability, while protecting your professional reputation.
Here is a structured approach to managing this difficult dynamic.
1. Build Trust through Over-Communication. An insecure boss feels better when they have control. Feed that need by increasing transparency, which reduces their fear of being surprised. Proactive Updates: Send regular status updates before they ask for them (e.g., a "Friday Recap" email outlining what was accomplished, upcoming milestones, and potential risks).Loop Them In: CC them on important emails and invite them to key meetings, even if you know they won’t attend. This demonstrates respect for their authority.
Seek Input Early: Bring them into the planning stages of projects. Asking for their advice early makes them feel valued and "in the know," rather than undermined later.
2. Manage the "Undermining" Perception
If the manager believes you are questioning their authority, alter your communication to highlight collaboration over contradiction.Frame Ideas Carefully: Instead of saying "That won't work," say "What if we tried this approach to ensure your plan hits its target?".
Give Credit Publicly: In team meetings, attribute successes to the manager's guidance, e.g., "Based on your feedback, I revised the report and...".Ask "How," not "Why": Shift from asking "Why are we doing this?" to "What is your goal with this, and how can I best execute it?".
3. Document Everything (CYA - Cover Your Ass) Unstable managers often reverse decisions or forget instructions, leading to blame-shifting. Formalize Discussions: After verbal instructions, send a follow-up email: "Just to confirm our conversation, I will move forward with [Task X] by [Date] as you directed.".
Keep Personal Records: Create a private document for yourself where you log dates, times, and details of odd, volatile, or unfair interactions.
4. Manage the Instability (Stay Professional)When a manager is unpredictable, your job is to remain the calm constant.
Don't Take It Personally: Understand that their outbursts are a reflection of their own stress, anxiety, or insecurities, not your incompetence.
Pick Your Battles: If they are agitated about small details, let them have the win. Save your energy for major issues that affect your work quality.
Avoid Emotional Reactions: If they yell or behave erratically, remain calm and quiet. Do not match their energy, as this can be used against you.
5. Protect Yourself
If the behavior becomes toxic or impacts your mental health, you need to take protective steps.
Find Allies: Build relationships with other managers or coworkers, as they likely have similar experiences and can validate your perspective.
Consult HR: Before going to HR, ensure you have your documentation ready, as HR is there to protect the company, not you.
Look for an Exit: If the situation is unbearable, start exploring other opportunities. No paycheck is worth constant high stress.
Note: If the manager is truly volatile, focus primarily on self-protection and documentation.
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Working with a forgetful manager who craves importance requires a strategy of "managing up"—supporting their success and making them feel in control while creating a structured, documented environment to protect your own productivity.
Here are strategies based on expert advice to handle this dynamic effectively:
1. Make Them Feel Important (Secure Their Ego)Managers who crave importance are often insecure or feel under immense pressure.
Give Them Control: Over-communicate and seek their input on key decisions, allowing them to feel involved, which reduces their need to hover, notes the BetterUp Blog .
Share Credit: Proactively highlight their contributions to projects. When you have a win, frame it as a result of their guidance (e.g., "Thanks for that idea last week, it really helped me finish the report").
Be an Ally: Use "we" language. Position yourself as someone who helps them look good and succeed, rather than a rival.2. Document Everything (Handle the Forgetfulness)
